COVID-19 Service Update:

We know that for many families this will be a very challenging time, and we want to reassure you that our teams are working hard to continue to offer services to children and young people experiencing mental health issues.  We are not currently offering face to face sessions, but we can offer self-help advice, telephone and video support (subject to normal wait times).

For advice and support, please call us on 0800 977 4077 or email  You do not need to complete a referral form.

For enquiries about the Link programme, email

The office is staffed Monday – Friday 08:00 – 13:00 and 14:00-19:00, Saturday 08:00 – 13:00

Young people 11-17

How we can help

We can offer support to young people experiencing mental health and emotional difficulties that are causing them distress. If not addressed at this stage, these difficulties may prevent them from reaching their full potential for a happy and fulfilling life.

Common issues for the young people we work with include:

  • Low mood and depression
  • Fear, anxiety, worry
  • Self-harm and suicidal thoughts
  • Dealing with change
  • Grief and loss
  • Loneliness
  • Emerging eating difficulties
  • Self-esteem, identity and confidence
  • Relationship problems
  • Understanding behaviour and emotions
  • Bullying

How we work

We are a young-person centred service, and aim to be as flexible and responsive to the needs and wishes of each client as possible.

Our services include:

  • One-to-one counselling for young people
  • Themed group sessions and programmes
  • Sessions with young people and their parent(s)/carer(s)
  • Advice and information for parents/carers
  • Telephone support

Community based services

We offer sessions from our centres (one-stop-shops for young people) in Norwich and Great Yarmouth and other community based venues around the county. Sometimes we provide intervention sessions at the young person’s school. If you think you may have problems accessing any of our venues, please call us. We can also help young people access other available services.

0800 977 4077
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