COVID-19 Service Update:

We know that for many families this will be a very challenging time, and we want to reassure you that our teams are working hard to continue to offer services to children and young people experiencing mental health issues.  We are not currently offering face to face sessions, but we can offer self-help advice, telephone and video support (subject to normal wait times).

For advice and support, please call us on 0800 977 4077 or email  You do not need to complete a referral form.

For enquiries about the Link programme, email

The office is staffed Monday – Friday 08:00 – 13:00 and 14:00-19:00, Saturday 08:00 – 13:00

What Happens Next – Age 0-4

What happens next

We’ll invite you to come and see us. We’ll also ask a parent, carer or support worker to come with you.

Don’t worry. The appointment is just to help us gather more information about you and your situation. For you it’s an opportunity to start getting support to help you deal with your difficulty.

At your appointment you’ll get to meet your Point 1 Key Worker.  They will listen to you and your family or carers, and make a plan to help you cope with your difficulty.

This plan might include:

  • Talking to someone one-to-one about your difficulty
  • Joining other children who have the same difficulty in a group, to learn how to deal with it
  • Finding out what you and your family/carers can do together to help you cope better

Whatever is in the plan, it will designed just for you, so you can start getting the help you need as soon as possible.

Who will know about my difficulty?

We will only share information about your difficulty if you and your parents or carers give us permission. At your first appointment, we will ask you and your parents or carers to agree which people we can talk to – such as your doctor or a teacher. It’s possible that by talking to these people we can get more information so that we can help you, or help them to understand what is going on for you.

The only time we would talk to other people is if we think you’re at risk of harm from someone else, or of harming another person or yourself. Then we have to involve other people to help keep you and others safe. We would do this by following proper procedures, such as Norfolk County Council’s Child Protection Procedures. But we will always try and talk to you or your parents or carers first if possible.

0800 977 4077
Email Point-1